Trueinstallers | Height Vale Ltd.
 

HeightVale Ltd

Buildings & Contents Restoration
Established 1946

ABOUT US

Established in 1946 as Bolton Carpet & Upholstery Cleaning Service. We offer building services throughout the North West and Cumbria and contents inspection, validation and restoration nationally

HEIGHTVALE LTD.

Established in 1946 as Bolton Carpet & Upholstery Cleaning Service our main activities in those early years was to deliver a carpet & upholstery cleaning service to the Cunard shipping lines sailing out of Liverpool.

This cleaning service grew to accommodate the needs of the local population in and around Bolton and from this auspicious growth, we came to the attention of the insurance sector.

HOW CAN WE HELP YOU?

Heightvale work with the leading brands to ensure you get either the perfect match or an equally suitable replacement to complement your home

Insurance Approved

Building Services

Domestic claims have risen dramatically in recent years and never more noticeable than when regional/national flooding occurs

Contents Services

Heightvale have identified a niche market in contents restoration and, over many years, have established a unique position as market leaders in our field

Commercial Services

Heightvale has, over recent years, developed a commercial arm to our property restoration portfolio

70 Years Experience

Trading since 1946 Heightvale is a well established multi disciplined contractor delivering a comprehensive, high quality total property restoration service in both the domestic and commercial sectors

Excellent Reputation

The ability to read market development also afforded us the opportunity to become founding members of the British Damage Management Association (BDMA) creating what is now a national platform of standards throughout the industry

Still Growing

80 + Staff. Many of our staff are multi-skilled and when needed can be deployed to the field to assist with inspections

Unrivalled Customer Service

Boasting a huge and varied range of specialised drying equipment, certified technicians and state of the art monitoring units we are able to respond to all levels of flooding from single rooms to national disasters

Multi disciplined contractor

Trading since 1946 Heightvale is a well established multi disciplined contractor delivering a comprehensive, high quality total property restoration service to both the insurance and private sectors

Strategically positioned

Operating from our head office in Bolton we are strategically positioned to ensure delivery of both effective and cost efficient core services. Our commitment to offering award winning innovation in both domestic and commercial property restoration solutions is matched with a belief that a uniquely bespoke and transparent service is a critical factor in our overall success

One stop shop

Managed by a network of dedicated staff ranging from surveyors, site supervisors and project managers through to claims handlers and audit managers ensuring each project is costed, planned, audited and controlled to guarantee both our clients and customers receive a true one stop shop solution when they really need it

Photo gallery

Get In Touch

Please fill out our quick enquiry form and a member of our team will get back in touch with you as soon as possible, alternatively please contact us on 01204 523772

How It Works

STEP 1. HOME MEASURE

Free home measure and design visit to discuss your individual requirements

We will visit your home and discuss your requirements, what is important to you in your new room, different storage solutions, appliance options etc…we will also take the full room measurements and check your electrics, gas and plumbing meet current legislations.

STEP 2. DESIGNING YOUR DREAM ROOM

We prepare amazing CAD designs for you. We discuss and agree final touches. You can participate as little or as much as you choose!

Once we have an understanding of your requirements we will produce some designs that will meet your needs and that will truly amaze you. We will arrange an appointment in our showroom where we can start putting the final touches to your design and room solution options. We will only proceed when you are completely satisfied with the design for your new room. We can install for you or you can make your own arrangements.

STEP 3. INSTALLER SURVEY

Our approved installation team will visit and check

If you choose to have an installation with us then within 5 days of placing your deposit our approved installation team will visit your home to check everything and confirm any additional works such as electrics, plumbing, gas, tiling and flooring. Whilst they are there they will also take you through a final check of the design.

STEP 4. DELIVERY

Delivering the products for your new room ahead of the installation

Delivery for your products normally takes place a few days before the installation starts, but if it’s more convenient we can deliver on the day of the installation starting. All our deliveries are made by local reputable courier companies that have the same customer service ethos that we have.

STEP 5. INSTALLATION

We install your project whilst you sit back and watch it take shape

If you have selected our installation service we will be managing all the different trades to arrive at the right time to ensure your room is completed to the highest possible standard. Installation will start on the day agreed. We will remove and dispose of your old furniture, you can just sit back and watch your new room start taking shape over the coming days. Upon completion will undertake a full project sign off.

What We Offer

We offer Building Services, Commercial Services, Contents Services and Surge Services.

Planned Maintenance

A speedy response to emergencies or planned projects, Heightvale will action appropriately. In addition we are able to recommend a competitively priced maintenance programme for commercial properties.

Building condition surveys

Specialist inspections from qualified surveyors can often be needed, Heightvale have the necessary experience to complete this type of survey and provide a appropriate risk assessment and method for reinstatement.

Project Management

Whilst all works which are on going will receive regular audits some works require a dedicated project manager to control and direct more complex jobs.

Plastering

Installation of plasterboard, bonding, skimming and structural repairs

Plumbing

all pipe work, installation of sanitary ware, full bathrooms, showers, cubicles and vanity units

Joinery

Installation of kitchens, creation of partition walls, replacement floorboards, skirts, bespoke cabinet making

Bricklaying

From boundary walls to new builds – all aspects of brickwork, block work and stonework covered

Painting and Decorating

All aspects of decoration covered, we specialise in this area and maintain a high standard of work

Floor-coverings

Laminates, tiles, parquet flooring, solid wood flooring, safety flooring, carpets and vinyl

Electrical

Safety Checks, Repairs and Installations – All by NICEIC registered technicians

Gas

pipe work and heating installations – all by corgi registered technicians

Controlled drying

We specialise in targeted and controlled drying using appropriate drying programmes directed to the affected areas to speed up the drying process

Damp proofing

chemical injection and tanking

Tiling

Wall and floor tiling of all sizes and quality

UPVC and timber

All types of window and door replacements

DDA upgrades

Ramps, handrails, tactile paving etc.

Stonemasonry

we have contacts in Stonemasonry for high level building facade restoration, stone carving, cleaning & restoration.

High level rope access

for difficult to reach cleans, recovery and if banner securing/advertising

Thermal imaging

We have the capability to carry out infra-red/thermal leak detection for non-invasive electrical safety checks, loss of heat, damp investigations etc.

ULV fogging

Using high volume-low pressure units we carry out fogging to reduce odours, suppress carcinogenic carbons and penetrate difficult to access areas to combat bacterial spread. Metal works – Installation of railings, wrought iron fencing, gates etc

Drainage and ground works

CCTV drain surveys, Jetting, repairs, concreting flagging etc.

Suspended ceilings

supply and installation of numerous suspended ceiling solutions

How Which? assess their traders

Which? Trusted Traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed. The assessment process includes:

 

Credit report

This is obtained to validate the financial health of a business who applies to be assessed.

Customer satisfaction

The endorsement team will check a selection of customer references from 10 domestic customer details chosen at random by the assessor.

Business procedures

A thorough examination of business and administrative procedures to ensure that businesses have consumer interests in mind.

Interview and assessment

Standard assessment includes a face to face visit and interview carried out by a Which? trading standards professional to fully understand all aspects of how the applicant runs their business.

Report

Businesses receive a report of the assessment, providing valuable feedback from our experienced assessors to ensure that they meet our high standards before they are allowed to join the scheme.

Report

Businesses receive a report of the assessment, providing valuable feedback from our experienced assessors to ensure that they meet our high standards before they are allowed to join the scheme.

Who makes the grade?

Those who don't make the grade don't get endorsed. Due to the high demands of the assessment, not all businesses that apply get through the assessment process. Only those who meet high standards can become Which? Trusted traders.

If things go wrong

An extra benefit of Which? Trusted Traders is they have an independent Alternative Dispute Resolution service, Dispute Resolution Ombudsman, on hand should something go wrong. This problem solving service provides peace of mind for both consumers and traders.

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